How to Return a Casper Mattress: Complete Guide to Their Trial Policy

So you’ve bought a Casper mattress, but something doesn’t feel quite right. Maybe it’s too firm, maybe it’s too soft, or perhaps you’ve realized that memory foam just isn’t your thing. Whatever the reason, you’re wondering: can I actually return this mattress? The good news is yes, you absolutely can. In this comprehensive guide, I’m going to walk you through everything you need to know about returning a Casper mattress, from understanding their trial period to completing the actual return process.

Understanding Casper’s Sleep Trial Program

Casper isn’t like most mattress companies. They understand that buying a mattress online is a big decision, and you can’t exactly test-drive it in a showroom before committing. That’s why they offer what they call the Sleep Trial—essentially a risk-free period during which you can return your mattress if you’re not completely satisfied. Think of it as a safety net for your investment.

What Exactly Is the Sleep Trial?

The Sleep Trial is Casper’s way of saying, “Hey, take your time getting to know your new mattress.” During this period, you have a specific window to try out your mattress in your own home, with your own bedding, in your own sleep environment. If after that period you decide it’s not working out, you can return it. No judgment, no complicated explanations required.

How Long Is the Trial Period?

Casper’s Sleep Trial typically lasts for 100 nights. Yes, you read that correctly—100 full nights to decide whether this mattress is right for you. That’s roughly three and a half months, which is plenty of time to really get a feel for how the mattress performs over different seasons and sleep positions. Some people need only a few weeks to decide, while others benefit from the full trial period to see how their body adapts to the new sleeping surface.

The Trial Period: What You Need to Know Before Starting

When Does the Trial Period Start?

Here’s something important to understand: the 100-night trial period doesn’t start when you order your mattress. It starts when your mattress is delivered to your home. So if there’s a delay in shipping or delivery scheduling, that doesn’t eat into your trial time. The clock starts ticking once you’ve got the mattress in your bedroom and ready to sleep on.

Setting Up Your Mattress Properly During the Trial

If you want to give your Casper mattress a fair shake during the trial period, you need to set it up correctly. Don’t just drop it on the floor or an old, worn-out box spring. Here’s what you should do:

• Place your mattress on a proper bed frame or box spring in good condition
• Use quality bedding that complements the mattress, not cheap sheets that bunch up
• Give yourself a full week or two before making any judgments—mattresses need a break-in period
• Try different sleep positions to see how the mattress supports various angles
• Sleep with your regular pillow to maintain consistent spinal alignment
• Notice how the mattress performs in different seasons and temperature conditions

Think of the first week like getting to know a new person—you wouldn’t make a final judgment after a single conversation, right? The same applies to mattresses.

When to Consider Returning Your Casper Mattress

Common Reasons People Return Their Casper Mattresses

You’re not alone if you’re thinking about a return. Thousands of people return their Casper mattresses every year, and that’s completely normal. Here are the most common reasons why people decide the Casper isn’t their perfect match:

• Firmness concerns: The mattress feels either too firm or too soft for your preferences
• Temperature regulation: You’re sleeping too hot or too cold throughout the night
• Back or neck pain: The mattress isn’t providing the support you need for your spine
• Partner disturbance: You’re feeling too much movement transfer from your partner
• Allergies or sensitivities: The materials cause respiratory issues or skin reactions
• Durability concerns: You’ve noticed sagging or visible wear early in ownership
• Changed preferences: You’ve realized you actually prefer innerspring or latex over memory foam

Signs You Should Probably Return It

If you’re still on the fence about whether to return your mattress, ask yourself these questions. If you answer yes to most of them, it’s probably time to initiate a return:

• Are you waking up with body aches or stiffness?
• Do you dread going to bed because of your mattress?
• Are you sleeping significantly worse than you were before you bought the mattress?
• Have you given the mattress a fair trial (at least 2-3 weeks), but still feel unsatisfied?
• Is your partner equally unhappy with the mattress?

Step-by-Step Guide to Returning Your Casper Mattress

Step 1: Initiate the Return Within the Trial Period

First things first—you must initiate your return before your 100-night trial period ends. After that deadline passes, your trial expires and you lose the right to return the mattress. I’d recommend starting the process with at least a few days to spare, just in case there are any delays or questions.

To begin, visit Casper’s official website and look for their returns or customer service section. You can also call their customer service team directly. Have your order number handy—it’ll make the process much faster.

Step 2: Contact Casper Customer Service

Casper makes this part simple. You can reach out to them through several channels:

• Phone: Call their customer service number (which you’ll find on your order confirmation)
• Email: Send them a message through their website contact form
• Live chat: Many customers prefer this option because you get immediate responses
• Social media: Some people have success messaging them on Facebook or Twitter

When you contact them, explain that you’d like to return your mattress and why. You don’t need to be elaborate—just be honest. The customer service representatives are trained to handle these requests and won’t give you any pushback.

Step 3: Provide Your Order Details

Once you’ve initiated contact, Casper will ask for specific information to process your return. Have these details ready:

• Your order number
• The email address associated with your account
• Your full name and delivery address
• The date you received the mattress
• Your reason for returning the mattress (brief explanation)

Step 4: Arrange Mattress Pickup

Here’s something that might surprise you: Casper typically handles the pickup logistics. You don’t have to pay for shipping the mattress back or arrange for UPS to come grab it from your house. Casper usually arranges for a third-party pickup service to collect the mattress directly from your home at no cost to you.

They’ll coordinate with you about a pickup time that works with your schedule. Be flexible here—these services usually work within business hours, so you might need to plan accordingly.

Step 5: Prepare Your Mattress for Pickup

When the pickup service arrives, your mattress needs to be in a condition that allows them to actually transport it. This doesn’t mean it needs to be pristine, but it should be reasonably clean and not damaged in any way. Here’s how to prepare:

• Remove all bedding and pillows before pickup day
• Vacuum the mattress surface to remove any dust or debris
• If possible, place the mattress in a convenient location near your door or in an easy-to-access area
• Make sure the path to the mattress is clear of obstacles
• Have your mattress covered with a sheet or protective cover if possible

Step 6: Verify Your Return Refund

After the mattress has been picked up, Casper needs time to process it. This can take anywhere from one to four weeks, depending on how backed up they are. The mattress goes through inspection to verify its condition, and then your refund is processed.

You should receive a full refund of your mattress purchase price, but remember that shipping costs might not be included. Check Casper’s return policy details for specifics on what exactly is refunded.

Important Details About Casper’s Return Policy

What’s Included in Your Return?

When you return your Casper mattress, you’re returning just the mattress itself. Any accessories or items you purchased separately—like pillows, mattress protectors, or foundation frames—are typically not covered under the mattress return policy. Those items may have their own return policies, so check the details for each product you purchased.

Refund Timeline and Payment Method

Once Casper processes your return, they’ll issue your refund. The timeline can vary, but here’s what typically happens:

• Mattress is picked up from your home
• Inspection period: 1-2 weeks
• Refund processing: 1-2 weeks after inspection
• Your original payment method receives the credit

So from the time you request a return to when the money hits your account, you’re looking at roughly two to four weeks. Your bank or credit card company might take an additional 3-5 business days to show the credit, so patience is key here.

Will They Really Give You a Full Refund?

Yes, within the terms of their policy. Casper’s return policy explicitly states that if you return your mattress within the 100-night trial period, you’ll receive a full refund. They’re betting that you’ll like the mattress and won’t need to return it, so they honor this guarantee seriously. The company has built its entire business model on this transparency and customer-first approach.

What Happens After Your Return Is Processed?

Returned Mattresses: Where Do They Go?

You might be wondering what Casper does with returned mattresses. They don’t simply throw them away. Casper works with various programs to either refurbish these mattresses or donate them to charitable organizations. This is part of their commitment to sustainability, so you can feel good about your return knowing the mattress might get a second life with someone else.

Preventing Returns: Tips for Mattress Success

Making the Right Choice from the Start

While returns are definitely an option, wouldn’t it be better to get it right the first time? Here are some strategies to help you choose the right Casper mattress before it even arrives:

• Take the Casper quiz: On their website, Casper offers a questionnaire that helps match you to the right mattress type based on your sleep style and preferences
• Read detailed customer reviews: Look for reviews from people with similar sleep positions and body types as you
• Understand the different models: Casper makes several mattress options—the Original, Wave, and Element—each designed for different needs
• Consider your current mattress: If you love your current mattress, what specifically do you like about it? Does the new one have similar qualities?
• Test in-store if possible: If you’re near a Casper showroom, spend time on their display models to get a feel for their firmness

Optimizing Your Trial Period Experience

You’ve made your purchase—now let’s make sure your trial period gives you real data about whether this mattress works for you:

• Sleep on it every night for at least the first month—don’t rotate between mattresses during your trial
• Keep a sleep journal noting your comfort level, any pain, temperature, and overall sleep quality
• Try different positions and sleeping styles to see how the mattress handles various needs
• Wait through seasonal changes if possible—mattresses feel different in summer versus winter
• Give your body time to adapt—some people need 3-4 weeks for their body to adjust to a new sleep surface

Common Questions About Casper Returns

What If I’ve Already Used the Mattress Extensively?

Don’t worry. The fact that you’ve used your mattress during the trial period is completely expected and doesn’t disqualify you from returning it. That’s literally what the trial period is for—to use the mattress and see if it works for you. Normal wear and tear from regular use isn’t going to prevent your return.

Can I Return My Mattress After 100 Nights?

Technically, Casper’s return policy is limited to the 100-night trial period. However, if there’s a manufacturing defect or quality issue discovered after this period, Casper’s warranty might cover repairs or replacement. It’s worth contacting them about any issues that arise after your trial period expires.

Alternative Solutions If You’re On the Fence

Extending Your Trial with Sleep Adjustments

Before you commit to returning your mattress, consider making some adjustments that might help you get comfortable with it:

• Try a mattress topper to adjust firmness without buying a new mattress
• Experiment with different pillow heights and types
• Adjust room temperature—cooler rooms often feel better for sleeping
• Consider a mattress protector that might improve temperature regulation
• Give yourself a full four weeks before deciding, not just a few nights

Comparing Casper to Alternatives

If you’re considering returning your Casper, you might be wondering about other brands with similar trial periods. Many mattress companies offer comparable 100-night trial periods. However, before jumping to the competition, make sure you’re genuinely giving Casper a fair chance. Mattress preferences are personal—what’s uncomfortable for one person is perfect for another.

Conclusion

Returning a Casper mattress is a straightforward process designed to protect your investment and ensure customer satisfaction. The 100-night Sleep Trial gives you ample time to decide whether this mattress is right for you, and the return process itself is hassle-free. From initiating your request to the final refund hitting your account, Casper handles most of the heavy lifting—including arranging pickup at no charge to you.

If you’re unhappy with your mattress after giving it a fair trial, don’t hesitate to use this return option. That’s exactly what it’s there for. However, remember that mattress comfort is subjective, and sometimes it takes time for your body to adjust to a new sleep surface. Before pulling the trigger on a return, make sure you’ve given yourself the full trial period and made reasonable efforts to optimize your setup.

Whether you keep your